Complaints
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As a company, we aim to ensure that we always deliver the best levels of customer service to our. However, if you are not happy with the service you have received, you should contact us immediately so that we can investigate your concerns. Our Complaints Process is designed to be quick, simple an...
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How will you deal with my complaint?
We will investigate your complaint in accordance with our internal complaints procedure: Whether your complaint is made verbally or in writing, you will be notified we have received your complaint and that it is under investigation. You may also be contacted if we require further information. On... -
I received an incomplete order - what should I do now?
If you realise that an item is missing after the delivery, please contact our Customer Care team via email immediately (in any case within 24 hours following the delivery). Our team will then start an investigation with the courier. Since we might ask you for photos of the outer box, please do n... -
I received wrong/damaged product(s) - what should I do now?
We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit If you see that the outer box is damaged or has already been opened, please refuse the delivery. It will be automatically returned... -
We would need to see the item to investigate if this was due to a manufacturing fault. Please contact us via email so we can begin our investigation. Please make sure you have to hand: A photo from above of both shoes together (front of the item if clothing) A photo of both soles together (back ...