We will investigate your complaint in accordance with our internal complaints procedure:
- Whether your complaint is made verbally or in writing, you will be notified we have received your complaint and that it is under investigation.
- You may also be contacted if we require further information.
- On completion of the investigation into your complaint we will write to you and set out the findings of the investigation which has been carried out, whether your complaint has been upheld or rejected and the reasons for that.