If you realise that an item is missing after the delivery, please contact our Customer Care team via email immediately (in any case within 24 hours following the delivery). Our team will then start an investigation with the courier.
Since we might ask you for photos of the outer box, please do not throw it away. If it is confirmed that the item was lost in transit, we will investigate this with the courier and in normal circumstances we will refund you and take the matter up with the couriers.
We generally advise you to refuse the delivery if the outer box seems damaged, too light for the contents, or tampered with. In that case, the parcel will be automatically returned to us.