As a company, we aim to ensure that we always deliver the best levels of customer service to our. However, if you are not happy with the service you have received, you should contact us immediately so that we can investigate your concerns. Our Complaints Process is designed to be quick, simple and fair.
You can register a complaint directly with us via email, for further investigation.
Information required
It is important that you provide us with as much information as possible. When submitting your complaint to us, please include the following:
- Name
- Email address or phone number
- Any relevant reference numbers
- A clear description of your complaint
- Any documentary evidence to support your complaint
- What outcome you require
Crepslocker takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.