Shipping & Delivery

  • Can I change my shipping address?

    You may contact us to amend your shipping address, in most cases within half an hour of placing your order, and we will do our best to accommodate this.  In any case, you may have to place your order again with the updated delivery address.

  • Can you leave my parcel with a neighbour or in a safe place?

    Unfortunately at this time our delivery partners are unable to leave your order with a neighbour or in a safe place. All deliveries must be signed for by the recipient on the order form or a house hold member at the shipping address.

  • Do you ship to my country?

    Below is the list of countries we currently deliver to: The actual delivery charges for your shipment will be calculated for you on the checkout pages prior to confirming your order. Some products may not be available for international shipping. United Kingdom, Åland Islands, Albania, Andorra,...

  • Tax & Import Duty

    Most of our international orders are shipped on a DDP (Delivery Duties Paid) basis. This means that taxes and duties will be added at the checkout accordingly and the cost of this depends on the country you are based. The following countries are shipped to with Delivery Duties Paid: United King...

  • What are the delivery options?

    Crepslocker offers shipping worldwide on orders placed Monday-Friday, excluding bank and national holidays.  Shipping times begin when you receive your shipping confirmation email. We offer Express shipping for both the UK and International territories, you will receive a more accurate shipping ...

  • What are your delivery costs?

    Crepslocker offers shipping worldwide on orders placed Monday-Friday, excluding bank and national holidays.  Shipping times begin when you receive your shipping confirmation email. Delivery costs will be calculated at checkout.

  • What is a split delivery?

    Your basket contains item(s) with different delivery dates, by selecting this option you can split the delivery and receive eligible item(s) within the next few working days.

  • What is consolidated delivery?

    Your delivery will be consolidated and all the item(s) will arrive together.

  • Why has my order not been delivered, but instead returned to you?

    Sorry to hear you haven't received your order. When an order is out for delivery our delivery partners will attempt to deliver it 3 times. If they can't deliver it, the order is returned back to us for a refund. Sometimes there might be problems finding or accessing the delivery address, and if...

  • Why is my order late?

    Depending on what delivery option you selected your order might still be out for delivery. Standard Delivery - three (3) to seven (7) days, in case of special and custom orders please allow up to (14) working days. Express Delivery - 1-3 working days if you place your order before 12pm Monday -...