Returns Policy

• Do I have to pay for returns?

  Please ensure that you return goods to us within 14 days from delivery. We recommend that you return your items via registered and insured post, however, you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as quickly as possi...

• Do you accept returns?

  Crepslocker accept returns for a refund or an exchange if you are not completely satisfied with your order.  This excludes items that were discounted due to faults or pre-owned items. Please do not remove the security seal until you are happy with your order. We reserve the right to consider the...

• Extended Christmas Returns Policy

  Currently, as a marketplace handling sales on behalf of private sellers, our structure dictates that once a sale occurs, sellers are promptly compensated. Regrettably, this structure limits our capacity to extend the Christmas return window beyond our existing policy. Nevertheless, we are activel...

• Do you accept returns on faulty or pre owned items?

  Faulty items and that are discounted or pre-owned items are excluded and cannot be returned.

• How do I return an item

  Please ensure that you return goods to us within 14 days from delivery. We recommend that you return your items via registered and insured post, however you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as quickly as possib...

• How long do I have to return an item?

  Please ensure that you return goods to us within 14 days from delivery. We recommend that you return your items via registered and insured post, however, you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as quickly as possi...

• What if I remove the security seal from the order?

  Please do not remove the security seal until you are happy with your order. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its tags, security devices or seals have been used, removed, broken ...

• What is your in store returns policy?

  We accept returns for all in-store purchases within 14 days for an exchange or store credit only.  In-store purchases cannot be returned online and must be returned in-store accompanied with a receipt for that store location. Products should be returned in the original packaging, with their resp...

• What is your return policy?

  You have 14 days from the date of delivery to return your order back to us. For clothing, returns must be unwashed and unworn. All returns must be sent back in original packaging, with all labels attached. All sneakers must be returned in their original sneaker box and an outer box for protectio...

• What items can I not return?

  Personalised and custom made to measure Items are non-returnable, we also cannot accept the return of any face masks/undergarments/hats/socks/scarves/gloves, this is for hygiene purposes.

• Why have I been refunded for an item instead of it being exchanged?

  When you send back an item for an exchange it depend on stock availability at the time. If we don't have the item you want to exchange to, we will process a refund instead or ask you pick an alternative. You should receive an email with the details of your return and if we are providing you with...