Orders & Payments
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Can I cancel or make changes to my order?
Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible. This means you can’t cancel your order or make changes to it. This includes adding or removing items, changing colours or sizes, changing delivery address, de... -
I haven’t received my order confirmation after paying!
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also b... -
My order failed security and has been cancelled
Unfortunately we have no control over failed orders that did not pass security, We advise your billing/shipping details match correctly and that you place your order again using all the correct information. -
My order has been cancelled, but it appears that I have still been charged
If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. The time might depend on your banks processes. Please get in touch with your card issuer directly. -
What is payment authentication?
Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to en... -
What payment options are accepted?
We accept most well known payment methods: American Express (AMEX) Apple Pay Maestro Mastercard PayPal VISA VISA Debit Klarna Clearpay The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order. -
We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. However, the funds will not be released until...
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Why has my order been cancelled?
Sorry if your order was cancelled. If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it. An order will also be cancelled if the billing address details don't match the details your bank has on record. We send an email out to confirm the cancell... -
Why has my order not been delivered yet?
If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times. Standard Delivery takes three (3) to seven (7) days. Express Deliveries take 1-3 working days if you order before 3pm (... -
Why has my order not passed authentication?
Our system may not be able to process your order due to a discrepancy in the information that has been provided. We advise that you speak with your card issuer directly. We may ask you for further documentation as proof of identification before we process your order. Without this information we... -
Will I receive an order confirmation after paying for my goods?
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also b...