Click and Collect

• Can I collect my order from your store?

  You may collect your order from our store, please select the 'Pick up in store' option when checking out. If collecting from the store, you will be required to show the following: The confirmation email sent by us An official government ID (passport or driver's licence) Original payment card us...

• Can someone collect on my behalf?

  To safeguard you from fraud, only the cardholder is able to collect the order.

• How can I return my Click & Collect order?

  You can return a Click & Collect order to: Our Manchester, King St store (this is the fastest way to receive a refund) You also have the option of returning to our warehouse via a carrier of your choice. You can create your return here In any case, you can create your return via our returns ...

• How long will you hold my order?

  We’ll hold your order in store for 5 days, after which we’ll cancel the order and refund your account.

• How will I know when my Click & Collect order is ready?

  Please check the junk mail folder within your email account, as occasionally confirmation emails can end up here. Otherwise, if you were logged in to your online account when you made the purchase, simply sign in and find the order number from the relevant purchase. Make a note of this, print an...

• I was unable to collect my Click & Collect order, what happens next?

  We’ll hold your order in store for 5 days, after which we’ll return it to our warehouse and refund your account. This can take up to 14 days.

• What do I need to bring to collect my order?

  We need to see your order number from your text message or email confirmation. You will need to bring proof of ID such as:- The payment card you used for the order Valid passport Driving licence Utility bill We cannot release your order without seeing your ID.

• Why is Click & Collect not available for my order?

  If you’re not given the Click & Collect option at checkout, some of the items in your order are not eligible for this type of delivery. If you’d like to Click & Collect, please place a separate order with the items where the option is available.