How does paying off instalments work?

  • You’ll be asked to pay the first of 4 instalments once you’re logged into the Clearpay Portal at checkout.
  • Instalments 2, 3 and 4 will automatically be collected from the debit or credit card you selected at checkout every 2 weeks.
  • You'll receive a reminder from Clearpay 2 days before each instalment is collected.
  • If you miss a payment, Clearpay will send you a text message and email letting you know the automatic payment has failed. If the automatic payment fails, Clearpay will try and collect payment from any other cards you have in your Clearpay account. You'll have until 11pm the next day to make a missed payment before being charged any late fees. 
  • To pay a missed payment, simply log in to your App or online and click PAY NOW next to your "overdue payment". If you’re worried about making payment, contact Clearpay as soon as possible.
  • If your payment is still outstanding, you’ll be charged £6.00 late fee per late payment.
  • Clearpay won’t approve any further  orders until your account is up to date to help you get back on track.
  • You can pay off the balance of your order early with the PAY NOW feature in the Clearpay app.

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