Miscellaneous

  • How do i get my money once my item(s) have been sold?

    You receive a wire transfer or PayPal payment once your item/s sell, International consignors receive PayPal transfers.

  • How do i send my item(s)

    All items must be sent using an insured and tracked service to our storage department or physical store.

  • How is the price set?

    To establish the price, utilise our selling portal where you'll have visibility into your position in the queue, whether you're first, second, or subsequent in line.

  • How long will it take for my items to sell?

    Once the item/s have been sent, you must allow us at least 30 days from receipt to sell your shoes before requesting to return at your expense. Shipping fees are: £10 within the UK mainland, £40 EU and £60 rest of the world

  • How will my product be sold?

    Our professional consignment team photographs your items and makes them available to our vast majority of clientele around the world. Our consignment team is dedicated to ensure your items are provided with as much detail as possible.

  • What is your consignment fee?

    Our consignment fee is 20% of the overall selling price meaning consignors will receive 80% of the overall amount. We may be able to negotiate the fees with you depending on the value of the consigned amount. Please contact us at sell@crepslocker.com for more information

  • What products can i consign?

    All items consigned to our marketplace must be BRAND NEW with the original packaging and must be 100% authentic with all tags, accessories and original manufacturer packaging.

  • How does Green Package Protection/Carbon Neutral Shipping work?

    Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon fro...

  • How Does Route Process Refunds or Reorders?

    Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes In both cases, the Route Premium cost will not be refunded Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders in...

  • How Does Route Work?

    If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a claim? File here

  • How Do I File a Claim for my Lost, Damaged, or Stolen Order?

    If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email ...

  • Is Route a Licensed Insurance Company?

    Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

  • What are Route’s Terms and Conditions?

    Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

  • What if My Order Arrives Damaged?

    Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. You can file a claim wit...

  • What if My Order Never Arrives or is Stolen?

    Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. If your order has not arrived, please file a claim with Route here.

  • What is Carbon Neutral Shipping?

    Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Pr...

  • What is Route and Green Package Protection?

    What is Route and Green Package Protection? Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something h...

  • When Should I File a Claim?

    Marked As Delivered (Stolen) Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered  Please note, some order issues may require a police report to be filed Stuck In Transit (Lost) For domestic orders, claims will be reviewed ...

  • Where is My Order?

    Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.